- 12,000 tickets × $2.00
- $24,000
- Top-up to $2,500 monthly minimum
- $0
Stop answeringby hand.
Soportio reads each ticket, applies your business rules and executes the action in your billing, CRM and help desk. Sensitive actions can require human approval, based on your business rules.
- Refund issued #A-55821
- Order status sent #10392
- Double charge → billing team
Scan a ticket. See it resolved.
Pick a ticket from the queue or paste your own. Soportio reads it, finds the details, applies the rule and resolves it, or hands it to your team.
TICKET #S1Maria L. · email
X-RAY READOUT
- Category
- Billing & payments
- Intent
- Duplicate charge
- Amount
- $9.99
- Charges
- two times
- Date
- Oct 3
- Product
- subscription
- Rule
- Financial corrections need human approval.
- Find both $9.99 charges in billing
- Attach payment history and customer context
- Route to the billing team for approval
Draft reply
Hi, thanks for letting us know. I've passed both $9.99 charges from Oct 3 to our billing team with your payment details. They'll confirm the correction with you once it's reviewed.
Actions are simulated. Nothing is executed.
Ticket #A-55821Incoming · email
I bought the yearly plan by mistake yesterday, I wanted monthly. Can I get a refund? Order #A-55821
- intent
- refund · wrong plan
- order
- #A-55821
- purchased
- yesterday
What happens to every ticket
It understands the request
Soportio detects the intent and pulls out what matters: order numbers, amounts, dates, plans. Free text becomes fields your systems can act on.
It follows your rules
You decide what runs on its own, what needs approval, and what goes straight to a person. Financial and high-risk actions can stay under human review.
It executes the action
Not a suggested reply: the refund, the plan change, the account update. Done in your billing, CRM and help desk, then the ticket is closed.
Or hands it over, with full context
When automation shouldn’t act, the ticket goes to your team with the conversation, the customer’s details and what was already checked.
Same tickets. Two invoices.
We gettickets a month, and Soportio resolvesof them.
- 12,000 resolved × $0.60
- $7,200
- Volume tier 10,000–19,999 solved / mo
- $0.60 each
- Charged only for resolved tickets
- Yes
Illustrative estimate comparing Soportio AI Automation with a hypothetical third-party support provider.
Start with one workflow.
Scale from there.
- Days 1–3
Audit & prioritize
We review your support flows and volumes, then recommend the best starting point.
- Days 3–6
Connect the systems
We connect the help desk, billing, CRM and internal tools that workflow needs.
- Days 6–12
Build & validate
We configure the automation around your rules and validate it against real support scenarios.
- About week 2
Go live
Soportio starts handling the approved workflow on real tickets.
The first workflow typically goes live in about two weeks, once access and system details are in place.
Works with the tools you already run
No migration, no rip-and-replace. Custom or in-house system? If it has an API, Soportio can connect to it.
- Help desks
- Billing & payments
- CRM
- Custom systems
(Help desks)
(Help desks)
(Billing & payments)
(Billing & payments)
(CRM)- Your API (Custom systems)
(Billing & payments)
(Help desks)
(Help desks)
Built on real support operations.
Developed by people who ran high-volume B2C support for years – around the workflows and edge cases teams face every day.
- High-volume B2C support experience
- Billing and subscription operations
- Quality and escalation workflows
- Multi-channel support
Anna MatviienkoFounder & CEOLinkedIn ↗
Anna built and scaled support teams long before creating Soportio. Over about 10 years she went from building a support department from scratch to managing global CX operations, growing a team from 8 to 90 people for mobile and web products.
8 → 90support team she grew
Questions support leads ask
No.
No. The sample tickets are synthetic and their results were written in advance. If you type your own text in English or Ukrainian, the page matches it by keywords and simple patterns in your browser. Nothing is sent anywhere and nothing is executed. A real Soportio setup works on your actual tickets and rules.
Is this demo real AI?
No.
No. The sample tickets are synthetic and their results were written in advance. If you type your own text in English or Ukrainian, the page matches it by keywords and simple patterns in your browser. Nothing is sent anywhere and nothing is executed. A real Soportio setup works on your actual tickets and rules.
Didn’t find yours? Ask it on the call.Book a call (opens Calendly in a new tab)
Got a queue full of repeat tickets?
Walk through your support workflow with our team. A 30-minute intro call to see where automation can make the biggest operational difference.